Compliments of: Janine Moon, MA, Career & Business Coach
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E.I. skills provide competitive edge
In today's fiercely competitive world, there’s still some truth in that old adage: when the going gets tough, the tough get moving and get things done! Research shows that a healthy, well-balanced leader instills enthusiasm and respect in those he or she works with.
And the effects of excellence in leadership cannot be understated: “People are the chief asset in a fast-paced world where knowledge and service are the currency of success,” states American Society for Training and Development in their on-line fact sheet. This means that, in order to stay ahead of the competition, organizations must build a firm foundation of emotional intelligence within the workplace, developing ways and means of fostering creativity, empathy and respect and all the other components of EI.
According to Daniel Goleman, author of Emotional Intelligence, leadership success relates directly to emotional intelligence -- and developing EI competencies ensures a stronger and more productive workplace culture. Research continues to show that emotional intelligence is twice as important as traditional leadership skills for job performance in management positions. When IQ (intelligence quotient) scores are correlated with career performance, IQ accounts for no more than 25% and perhaps as little as 4%. The balance of career performance is unexplained by IQ, but EQ is responsible for a large portion of the 75% to 96% remainder!
So what is emotional intelligence, really?
Emotional intelligence refers to our ability to recognize our own feelings and those of others, for motivating ourselves and for managing our own emotions productively as well as the emotions within our relationships. Emotional intelligence shows itself through behaviors that exhibitempathy, service orientation, conscientiousness, adaptability, initiative, trustworthiness, emotional self-control, and teamwork and collaboration skills.
Some incredible results in organizations bear out the significance of EI competencies:
- an AT&T study found that managers with high EI skills accounted for 20% more productivity;
- sales staff for Hallmark Corporation who developed their EI skills were 25% more productive than their low EI counterparts;
- a consulting firm measured the EQ of its senior partners and found that those high in EQ were responsible for $1.2 million more profit each in their clients than the low EQ partners. High EQ partners showed a 139% gain in profits; and
- in a study of 19 insurance companies, the climate created by CEOs among their direct reports predicted the business performance of the organization—in 75% of cases, climate alone accurately divided companies into high versus low profits and growth.
As a leader, you can have a tremendous effect -- positive or negative -- on those around you by the manner in which you lead. Your integrity, your respect of other viewpoints, your willingness to listen, how you deal with problem situations -- as well as how you deal with personal stress -- sends a clear message to those around you about what is acceptable within the organization. Learning to keep your own emotions in check in a healthy, conscious, proactive way is an essential part of this. But growing a culture where ideas can develop -- and affect the bottom line -- means effectively handling other people's emotions as well.
You can use your emotions and the emotions of others as useful data to create a positive work environment that can help people become more productive, creative, and intelligent on the job. Take stock of your current workplace atmosphere. What beliefs, values, and behavior are being recognized and rewarded? What kind of people work in the organization? Are the top-level executives using emotional intelligence competencies effectively and are they demonstrating them by their actions as well as their words? Do some of these people and/or their employees need to develop their competencies?
As noted in the work around emotional intelligence, the competencies can be strengthened and/or learned. Often referred to as “soft skills,” such competencies as self-awareness, initiative, empathy, communication, influence, adaptability and self-management are among those that create strong workplaces dependent upon customer satisfaction, innovation and creative directions and solutions to succeed in the Knowledge Economy.
The best source for current background on EI is Primal Leadership: Realizing the Power of Emotional Intelligence by Daniel Goleman, Richard E. Boyatzis, and Annie McKee. If you would like to assess the emotional intelligence competencies in your workplace, give Janine a call for resources and options around creating a better climate…one that supports the people in your organization to do their best work.
While we work in organizations that face change and broadened competition on a regular basis, we can impact our ability to succeed in such a challenging environment…by working to improve the abilities of our people to work together and to do so from creative perspectives.
“You cannot have success without the failures.”
A corporate coach models, trains and supports the development of emotionally intelligent behaviors in individuals and workplace teams. One aspect of such planning includes ‘top management modeling,’ so that the behaviors are modeled by key leaders—one of the most effective, lasting ways of changing behavior and redefining culture in an organization. I can assist you to deal successfully with workplaces issues using these critical management skills. We'll work together to develop an ongoing plan to keep your EI skills in practice daily and ensure you'll gain the confidence and experience to handle any work situation.
If you have thought about coaching, but just aren’t sure how to begin, call or e-mail me, I’ll introduce you to coaching and you can “try it on” with no commitment, only learning! – JM
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