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Compliments of: Janine Moon, MA, Career & Business Coach |
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CompassPoints |
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July 2004 |
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Columbus Senior Roundtable Meetings
will resume in the fall. Execunet Meeting Thurs, Jul
22/04 7:30 to 9:30
am Bank One
Corporate Register by
Jul 20: Upcoming Programs Wed, Jul 28 "Relationship Building
Skills" Anthem Blue Cross Workshop Fri, Jul 30 Coaching on Networking Skills Get-it Columbus Networking event CompassPoints Subscription? To sign-up for our monthly newsletter: If you’d rather not receive CompassPoints: Janine
Moon CompassPoint Coaching LLC 2015 Arlington Ave Columbus, Ohio 43212 U.S.A. Tel: 614.488-6876 Fax: 614.488-1458 We’re on the Web! Copyright (c) 2004 Janine Moon CompassPoint
Coaching |
Conflict helps communication
and growth Every day we are expected to work in harmony with people from various
backgrounds, different generations, personality types, organizational styles
and behaviors. Yet, as executives from a variety of workplaces know, conflict
between colleagues, managers and employees is inevitable. Tense situations
lead to frustration and ennui, which in turn reduces productivity and saps
morale. Developing a positive, productive and proactive workplace is
therefore key to protecting the bottom line.
Effective and respectful
communication that fosters positive working relationships is critical to
employee satisfaction and performance. By
successfully managing internal conflict, companies can keep ahead of the
competition. Anger management expert, Dr. Tony Fiore, comments:
"The effects of conflict in the workplace are widespread and costly. Its
prevalence, as indicated by three serious studies, shows that 24-60% of
management time and energy is spent dealing with anger." WFiore's four steps to reducing conflict Communication: use "I" statements; this demonstrates you own what you're
feeling and saying, and models effective communication; Boundaries: ensure respectful boundaries are established and actively work to
maintain them; Interactions: use emotional intelligence skills; be sensitive and practical, teach
others both by example and by good leadership to work with their own and
others' emotions; Consequences: develop behavioral consequences to deal with those employees who will
not change, and stick to your guns when the going gets tough. Differing styles of communication often lead to
problems, yet good communication is paramount to working through issues.
Keeping the voice low, slowing down the pace, and actively listening to
others' viewpoints are all important ways to facilitate peaceful
discussion. Work to clear up misunderstandings by acknowledging
the perspectives of each party and by turning the points of disagreement into
a structure for resolution. Recognize
the different personality types in your workplace -- use your emotional
intelligence skills -- and use these traits to support individuals involved
in conflict. Identify common ground;
ask questions instead of delivering orders. Remember to look at the facts,
not necessarily the behaviors involved. If a solution isn't obvious,
brainstorm with others to find one. If the situation escalates, step back and
take a time out. Take into consideration the generational differences among employees and
employees and managers. Traditional patriarchal styles of management don't
have the same effect on GenXers as with their Baby Boomer parents. If you're
a boomer manager, understanding the expectations and values of GenXers is
important in helping you resolve issues by staying objective. Invest in
continuing education on conflict and communication for both managers and
employees -- develop a process for managing these issues and maintain
boundaries. Strive to maximize the benefits of workplace conflict, accept it
and deal with it appropriately. When dealing with conflict, the step-by-step
skills you use and impart in order to resolve situations are just as
important as the bigger picture: keep an open mind and unbiased stance in the
face of conflict and model effective, timely, and proactive ways to manage
it. WValue diversity, learn appropriate
workplace behavior As Mary Rau-Foster, RN JD, author and nationally
known speaker who specializes in workplace issues, states in her article, It's a Whole New World: Is Your Management
Style Up To Date?: "It is very helpful for managers to understand
what has shaped their employees' values and beliefs. It is through this
understanding that problems can be understood, conflicts anticipated, and
needs met." While diversity training is one approach to learning others' values, a more effective approach is to model and coach people on expectations for appropriate workplace behaviors, including empathy, reflective listening, resilience, respect and partnering; and excluding competitive or "Lone Ranger" behaviors. Then, workplace rewards and recognition can be structured to specifically support the new expectations while withdrawing rewards or support for the "outdated" behaviors. Planning a Program? Looking for a new and intriguing topic for your conference program,
lunch series, or seminar/workshop schedule? Consider Janine as a keynoter,
workshop leader or breakout session facilitator on these topic areas (each
tailored to your audience): How's Your RQ: Resilience Quotient?; Generational
Synergies; Treading Water in Corporate America; Career R&R: Career
Resilience & Self-Reliance; Mentoring; and Authentic Leadership. Johann Wolfgang Von Goethe “Our work is the presentation of our capabilities.” Looking within… Today's organizations are often in a
constant state of flux, grappling with changes caused by improved technology,
workplace culture and value shifts, and global competition. Woven into these variables is the potential
for conflict that comes from workers with diverse personalities, backgrounds,
values and beliefs. I assist in providing management teams and employee
groups in identifying behavioral styles and attitudes, teaching, monitoring
and providing feedback on issues such as conflict resolution; internal
customer relations; listening skills; respect for diversity of Baby Boomers
and Generation X; developing team expectations and ground rules. With over 25 years of coaching and
consulting experience in corporate environments, you can rely on my expertise
as I've sat on both sides of the table. -JM If you have thought about coaching, but
just aren’t sure how to begin, call or e-mail me, I’ll introduce you to
coaching and you can “try it on” with no commitment, only learning! – JM Until next month... “Profit is a
by-product of work; happiness is its chief product.” ~ Henry Ford ~Please
feel free to pass along this newsletter to someone else who can
benefit from reading it~ |